ABSTRACT
Several challenges have emerged as a result of the rapid spread of Covid-19 in Indonesia. To combat the pandemic, the government has also issued general guidelines for avoiding/limiting direct contact with common people who do not live with them. However, in some unavoidable cases, such as cash transactions, the social distancing has not yet been followed properly. These type of challenges can be avoided by the introduction of e-wallets and e-money. This research study examines the transactions made using e-wallets and e-money and how these methods are increasing sales in public places. The proposed research study has attempted to utilize both qualitative and a quantitative method to observe the customer behavior while using e-wallet as a substitute for physical money when making a transaction in a shopping mall. The result of the proposed research work will be compared with the existing literature to provide a conclusion based on existing research data and literature. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.